Terms of Use

1. About these terms

Costlark: AI Construction Cost Estimator ("the app") is provided by VELOX APP LTD ("we", "us"), a company registered in England and Wales (company number 17186614), with its registered office at 128 City Road, London, EC1V 2NX, United Kingdom.

By installing or using the app you agree to these terms. The Google Play Terms of Service also apply to downloads and purchases made through Google Play. The app is a professional tool for adults aged 18 and over. If you do not agree, please do not use the app.

2. Your licence

We give you a personal, non-exclusive, non-transferable licence to use the app on Android devices that you own or control, for your business.

3. The service and your account

The app helps you draft cost estimates from photos and a description of a job, turn them into quotes and invoices, and send them to your customers. It needs an internet connection for these features.

• You start with an anonymous account tied to your phone. You can add an email address to restore the account on a new phone. Keep access to that email, because it is how you recover the account.
• If you lose your phone before adding an email, we may not be able to restore your account.
• You must give accurate business details and keep your account secure. You can delete your account in the app, as explained in the privacy policy.

4. Estimates are AI-assisted drafts

Estimates are drafted with the help of artificial intelligence, using your own price list and public price data. They can be incomplete or wrong. An estimate is a draft for you to check, not professional advice and not a binding quote. We do not warrant that any estimate, price, quantity or calculation is accurate or fit for your job.

You are responsible for reviewing and correcting every estimate before you use it, and for the estimates, quotes, invoices, prices, taxes and tax numbers you send to your customers, and for the contracts you make with them.

5. Your customers' data and your content

You are responsible for the customer details, photos, descriptions and other content you enter, and for having the right to use them and to have them processed as described in the privacy policy, including by Google and TypeSafe for AI processing. You remain the controller of your customers' personal data and we process it on your behalf. Your content remains yours.

6. Using the app responsibly

You must not:

• use the app for anything unlawful, or enter content you have no right to use;
• misuse the AI features, for example to produce unlawful, misleading or harmful content, to try to extract the instructions behind the AI, or to run automated or excessive requests;
• abuse quote links, for example by using them to spam, deceive or harass people, or by sending links to people who have not asked for a quote;
• try to get around usage limits, the watermark or other protections, or interfere with our servers or other users' data; or
• copy, modify, distribute, sell or rent the app, or decompile or reverse engineer it, except where the law allows you to.

7. Free tier and subscriptions

The app is free to try, with limits on what you can use for free. The limits can change over time. Sending client links, creating invoices and removing the watermark need an optional subscription, as described on the app's page.

• Subscriptions are monthly or yearly and renew automatically until you cancel. Google Play processes the payment, and the price is shown in Google Play before you confirm.
• New subscribers may get a free trial. If you do not cancel before the trial ends, the subscription starts and you are charged.
• You can cancel at any time in Google Play under Payments and subscriptions. Cancelling stops future renewals, and you keep the subscription until the end of the period you have paid for.
• We may change prices. A price change applies to you only as Google Play allows, and Google Play tells you before it takes effect, where its rules require.
• The subscription is linked to the Google account you bought it with. You can restore it by signing in to the app with the same account.

8. Refunds and your statutory rights

Refunds for purchases made through Google Play are handled by Google Play and follow Google Play's refund policy. You can request a refund from your Google Play order history. If the app does not work as described, contact us at [email protected] and we will help.

Nothing in these terms affects your legal rights as a consumer, including your rights under the Consumer Rights Act 2015 for digital content, where they apply to you.

9. Suspension and ending these terms

You can stop using the app at any time by deleting your account and uninstalling it. We may suspend or end your access, for example if you seriously break these terms or abuse the service. Where we reasonably can, we will tell you why first.

10. Intellectual property

The app, its design, its name and its software belong to us or our licensors. Your business details, customer data, photos and the documents you create remain yours.

11. Our responsibility to you

If we fail to meet these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our failure. If defective digital content we supply damages a device or other digital content belonging to you, we will either repair the damage or pay you compensation, where the damage was caused by our failure to use reasonable care and skill.

We do not exclude or limit our liability where it would be unlawful to do so, including liability for death or personal injury caused by our negligence or for fraud. To the extent the law allows, we are not liable for business losses, including lost profit, or for loss caused by relying on an AI-assisted estimate that you did not check.

12. Governing law

These terms are governed by the law of England and Wales. You can bring legal proceedings in the courts of England and Wales. If you live in Scotland or Northern Ireland, you can also bring them in your local courts.

13. Changes to these terms

We may update these terms, for example when the app changes. The current version, with its effective date, is always published on this page.

14. Contact

VELOX APP LTD
128 City Road, London, EC1V 2NX, United Kingdom
Email: [email protected]