Checkbook Log & Check Register
Support
Answers to common questions about Checkbook Log & Check Register. If yours is not here, email us.
Frequently asked questions
Does the app connect to my bank?
No. It never connects to a bank and never moves money. Balances come only from the entries you type, so always reconcile with your bank.
Where is my data stored?
In an encrypted database on your phone. We never receive it. Uninstalling the app, clearing its data or losing the phone can delete it for good, so export or back up regularly.
I bought Pro. How do I get it on a new phone?
Pro is linked to the Google account you bought it with. Install the app with the same Google account and use Restore purchase. You do not need to buy it twice.
What happens to my entries if I get a refund?
Nothing is ever locked or deleted. Existing accounts stay readable and editable; only creating new accounts beyond the free limit is blocked.
How do I get a refund?
Request it within 48 hours through your Google Play order history. Afterwards, email us and we refund if Pro does not work as described.
Does the app show ads?
Only if you choose. The free version has a button, Watch an ad to unlock PDF reports for 24 hours; the number of unlocks per day and per install is limited. There are no banners and no interstitials, nothing plays automatically, and never before your first entry. Ads come from Unity LevelPlay (Unity Ads, ironSource Ads) after Google consent where required. In the EU/EEA, UK and Switzerland the app does not currently show ads. Pro is a one-time purchase that unlocks everything permanently, with no time windows and no ad to watch.
How do I delete my data?
Your entries stay on your phone: uninstall the app or clear its storage in Android settings. Files you exported or backed up are yours to delete. Usage statistics and crash reports are deleted automatically after 2 months and 90 days; to delete them sooner, email us the Analytics ID shown in Settings › Privacy. See the privacy policy for ad data.